You are responsible for safeguarding your sign in details. You must contact us immediately if you believe that your account has been compromised or if you believe that the security of your account is at risk.

Any actions which take place in your account as a result of you failing to safeguard your login details will be deemed to be your responsibility. While we take all reasonable precautions to ensure the security of the site and to protect your personal data, the nature of online systems means that it is not possible to completely guarantee security.

In the event of the site being subject to a criminal attack, we will not be liable for any unauthorised access to your data which may arise.

Our commitment to data security

We take data protection seriously and we have implemented technical, physical and administrative security measures to protect your information against unauthorised access, loss, misuse or destruction.

If you use a shared computer to access the Childcare Grant Payment Service website, we recommend that you always sign out when you have finished.

While we work very hard to protect your privacy, online data transmission can never be entirely secure. Therefore, we cannot guarantee that your personal information will always remain private.

If we become aware that there has been a security breach and that your personal data may have been compromised, we will take appropriate steps to rectify the breach and we will contact you as soon as reasonably practical.