Privacy Policy

1.Who we are

The Childcare Grant Payment Service is administered by Wider Plan Ltd which is committed to protecting your privacy and the security of your personal information.

Registered office: Wider Plan Ltd, 11-16 Chestnut Court, Jill Lane, Sambourne, B96 6EW

Company registration number: 5207145 (England & Wales)

2.Definitions and interpretation

2.1The following terms are defined:

a)“You” and “your” mean the person who is using the Childcare Grant Payment Service.

b)“We”, “us” and “our” mean the Childcare Grant Payment Service.

c)The “website” means the website at unless otherwise stated.

d)“Data Controller” means the party who determines the purpose and means of processing personal data, as per prevailing data protection legislation.

e)“Data Processor” means the party who is responsible for processing personal data on behalf of a controller.

2.2The headings to clauses are for convenience only and shall not affect the construction or interpretation of these terms.

2.3Unless otherwise stated,

a)The singular includes the plural and vice versa;

b)The words “includes” and “including”, and variations thereof, are each without limitation.

3.Our commitment to data protection

This Privacy Policy explains how we lawfully, fairly and transparently use any personal information we collect about you when you use the Childcare Grant Payment Service.

The Childcare Grant Payment Service is not publicly available but can be accessed by eligible students and childcare providers. The student or childcare provider must register with the Childcare Grant Payment Service to gain access to the service.

Student Loans Company Limited is the Data Controller for the Childcare Grant Payment Service. The Childcare Grant Payment Service acts as a Data Processor for Student Loans Company Limited in administering Childcare Grant payments.

4.How we collect information about you

If you are a childcare provider:

We will collect your contact details and details relevant to your childcare business. We will collect your childcare business bank details to enable us to pay the Childcare Grant to you.

If you are a student:

Student Loans Company Limited will securely give us your contact details, child details and Childcare Grant entitlement amount.

We may also collect any personal information which you provide to us voluntarily, for example by contacting us by email or phone.

Website usage information may be collected using cookies as detailed below.

You may decline to share certain items of personal data with us, in which case we may not be able to provide you with some or all features of the service.

5.How we use the information about you

We will use only use the information we have collected about you where we have a legal basis for doing so.

We will process your data in accordance with the underlying legislation.

We will also process your data where there is a legitimate interest to do so, for example to monitor and improve our services, to investigate an actual or potential breach of the Childcare Grant Payment Service terms and conditions, to facilitate continuity of our services and to protect our rights and property or those of other parties.

We will process your data where we have a legal obligation to do so, for example in respect of a fraud investigation or a request from HMRC.

6.How we share your personal information

If you are a student, your contact details and relevant information will be shared in the childcare provider’s online account.

If you are a childcare provider, we and/or the Student Loans Company Limited may share your details (including bank details) with a third party in order to verify your account and/or for fraud prevention purposes.

We will not share any of your personal information with any other third parties without your permission, unless:

a)We suspect any form of illegal behaviour.

b)It is necessary by law, regulation or legal proceedings.

c)It is required to enforce our Terms and Conditions.

d)We consider it necessary action to protect the property, rights or safety of the Childcare Grant Payment Service or any other party.

e)The third party is acting in a professional capacity, for example as a regulator, auditor or appointed data processor and has suitable confidentiality and privacy measures in place.

7.Marketing and communications

We will not pass your contact details to third parties except as detailed above.

If you are a user of the Childcare Grant Payment Service:

We will contact you with information relating to your use of the service. This may include, for example, alerting you to relevant enhancements to the service and advising you if you need to take any action.

8.Your data protection rights

You can make a request in respect of your data protection rights through any of our usual contact channels.

You have the right to request a copy of any information which we hold about you. This is called a subject access request.

You have the right to have your data rectified in the event it is incorrect or incomplete. Please do contact us in the event of any of your information being inaccurate, as we are committed to maintaining the high quality of our data.

You have a limited right to ask us to restrict processing of your personal data in certain circumstances. We will consider the reasonableness of each request and will respond accordingly. Your access to the service will be suspended in the event of us agreeing to such a request.

You have the right to request erasure of your personal data. This is also known as the ‘right to be forgotten’. We will anonymise or delete your data in response to this request unless there is an overriding reason for not doing so.

Copies of your data may also be retained to satisfy legal, regulatory and accounting requirements.

We routinely take backups of data for business continuity purposes. The backups would only be accessed for routine tests or in the event of a failure of our live database. In the event of using this data any previous requests for anonymisation or deletion will be upheld. We will retain a record of requests in order to facilitate this.

You have the right to object to the way in which we are processing your personal data. If you wish to object, you must provide specify which processing you object to, including a reason for your objection.

9.Using other websites

This Privacy Policy only applies to the website on which it is published.

Our website may contain links to websites which are owned or controlled by parties other than the Childcare Grant Payment Service. These links are provided for your convenience and do not imply that we have reviewed or approved the third-party sites or their policies.

When you access the linked third party websites, you do so at your own risk. You should check that you agree with each website’s Privacy Policy and Terms and Conditions before giving them any of your personal details.

10.Data retention policy

The Childcare Grant Payment Service will retain data in line with Student Loans Company Limited’s policy.

11.Location of data processing

Childcare Grant Payment Service databases are held at data centres within the UK or EEA.

Routine cloud-based business services, for example communication by email, may involve Childcare Grant Payment Service data being saved on or passing through servers outside the UK or EEA. We will only use third parties which have contractually committed to adhere to the data location safeguards required under GDPR.

12.Changes to this Privacy Policy

We may change this Privacy Policy from time to time so please revisit this page at your convenience to ensure that you are aware of any updates. We will bring any substantial changes to your attention by email.

Your continued use of the service will constitute your acceptance of any changes.

13.Further information

Please contact us if you have any questions. We hope that we will be able to resolve any queries or complaints to your satisfaction.

You also have the right to make a complaint about the processing of your personal data to your local Data Protection Authority.